Frequently Asked Questions
Everything you need to know about shopping at Panda's Box
What is the typical shipping time for an order?
Most orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Panda's Box ships to customers within the United States and Canada. We are working on expanding our international shipping options in the near future.
What should I do if I receive a damaged item?
Please contact our customer support team within 48 hours of delivery with photos of the damage. We will arrange for a replacement or a full refund immediately.